A business can have a welcoming property and great guests, but if the work behind the scenes is difficult to keep organised, it eventually shows.
Sometimes the problem is obvious. A booking process has too many steps. Guest messages are handled differently depending on who’s working. Check-in information isn’t always easy to find. Housekeeping tasks are being managed from memory.
Other times, nothing seems particularly wrong — things simply take more time and effort than they should.
That’s where a closer look can help.
Ajala Operations focuses on those practical details and works through them with you, one process at a time.
The everyday parts of accommodation operations.
Our consultations are centred around the processes that are used regularly, rather than broad business theory.
Booking & Reservations
Looking at how enquiries are handled, information is recorded and bookings move from initial contact to confirmation.
Guest Communication
Reviewing the messages and information guests receive before arrival, during their stay and after departure.
Check-in & Arrival
Looking at the steps involved in preparing for a guest's arrival and making the handover straightforward.
Housekeeping Workflows
Reviewing how room preparation, cleaning tasks and related information are organised between stays.
Daily Procedures
Taking a closer look at recurring tasks and the way information moves between people.
Guest Experience
Considering the guest journey as a whole and identifying areas where a small operational change could make things easier.
A process that works perfectly for one property may make little sense for another. The number of rooms, the team, the booking channels and the way guests are looked after all make a difference.
So our starting point is simple: understand what you are doing now.
From there, we look for practical changes that fit the way your business operates rather than suggesting a complete overhaul for the sake of it.
Listen first
We start by understanding the process, the people involved and where things tend to become difficult.
Look at the details
We work through the individual steps rather than treating the operation as one large problem.
Keep recommendations practical
The aim is to give you useful changes that can actually be put into practice.