What does Ajala Operations provide?

Ajala Operations provides operations consulting services for guest houses, B&Bs and serviced accommodation businesses. We focus on everyday operational processes including booking procedures, guest communication, arrival processes, housekeeping workflows and daily procedures.

Who are the consultations suitable for?

Our consultations are designed for accommodation businesses that want to review specific parts of their day-to-day operations and identify practical ways to improve their processes.

Do you manage accommodation properties?

No. Ajala Operations provides consultation and operational guidance only. We do not provide property management, cleaning services, guest hosting or day-to-day accommodation management.

Do you provide business, legal or financial advice?

No. Our consultations focus on operational processes and workflows. They are not a replacement for legal, accounting, financial or regulatory advice.

Which consultation should I choose?

Each service focuses on a different area of accommodation operations. For example, Booking & Reservations Review looks at booking processes, while Guest Communication Review focuses on guest messages and information flow.

If you are unsure, contact us and we can help you identify the most suitable option.

Can I purchase more than one consultation?

Yes. Some businesses choose to review several areas over time. Each consultation can be purchased separately depending on your current priorities.

Are the consultation prices fixed?

The prices shown on each service page are the current consultation prices for that service. Any additional requirements outside the listed service scope would be discussed separately before any further work is arranged.

How does the consultation process work?

After purchasing a consultation, we will contact you using the details provided during checkout to arrange a suitable consultation time.

During the session, we will discuss the selected operational area and review the processes relevant to your business.

How long does a consultation take?

The consultation length depends on the service selected and the area being reviewed. Details of the service scope are provided on each individual service page.

What information should I prepare before the consultation?

It can be helpful to prepare information about your current process, common challenges, and any areas where you feel additional clarity would be useful.

Will I receive anything after the consultation?

Yes. Each consultation includes a written follow-up document summarising the main discussion points and practical recommendations.

How is the consultation delivered?

Consultations are normally delivered remotely through a scheduled one-to-one session unless another arrangement has been agreed in advance.

When will I receive the written follow-up?

The written follow-up is normally provided within 3–5 working days after the consultation, depending on the service purchased.

Can I change my consultation appointment?

Yes. If you need to reschedule, please contact us as early as possible. We will make reasonable efforts to arrange another suitable time.

How do I pay for a consultation?

Consultations can be purchased through our website using the available payment methods at checkout.

Can I cancel my consultation?

Yes. Cancellations made at least 24 hours before the scheduled consultation are eligible for a full refund.

Cancellations within 24 hours are generally non-refundable as time has already been reserved for your booking.

How long do refunds take?

Approved refunds are normally returned to the original payment method within 5–10 business days, depending on your payment provider.