Booking & Reservations Review
A focused review of the way enquiries and bookings are handled, from the first guest contact through to confirmation.
- One-to-one consultation
- Review of your current booking process
- Booking information and workflow review
- Practical recommendations
- Written follow-up summary
Guest Communication Review
A review of the information and messages guests receive before arrival, during their stay and after departure.
- One-to-one consultation
- Review of guest communication
- Pre-arrival information review
- Practical recommendations
- Written follow-up summary
Check-in & Arrival Review
A closer look at the steps involved in preparing for arrivals and making the handover straightforward.
- One-to-one consultation
- Review of the current arrival process
- Guest instructions review
- Practical recommendations
- Written follow-up summary
Housekeeping Workflow Review
A practical review of how room preparation, cleaning tasks and related information are organised between stays.
- One-to-one consultation
- Housekeeping procedure review
- Task allocation discussion
- Information flow review
- Written follow-up summary
Daily Procedures Review
A broader look at recurring operational tasks and how information moves between the people involved.
- One-to-one consultation
- Review of selected procedures
- Recurring task discussion
- Practical recommendations
- Written follow-up document
Guest Experience Review
A review of the guest journey as a whole, looking at the operational details that shape the experience from booking through to departure.
- One-to-one consultation
- Guest journey review
- Key guest touchpoint discussion
- Practical recommendations
- Written follow-up document
One-to-one consultation
Each service is discussed directly around the processes and circumstances of your business.
Written follow-up
A summary of the main points discussed and practical recommendations is provided after the consultation.
Not sure which service to choose?
Contact us before booking and tell us a little about the area you would like to review.
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