{"id":145,"date":"2026-08-20T16:12:07","date_gmt":"2026-08-20T08:12:07","guid":{"rendered":"https:\/\/ajalaoperations.com\/?page_id=145"},"modified":"2026-08-24T12:09:00","modified_gmt":"2026-08-24T11:09:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/ajalaoperations.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"145\" class=\"elementor elementor-145\">\n\t\t\t\t<div class=\"aux-parallax-section elementor-element elementor-element-47f5113 e-flex e-con-boxed e-con e-parent\" data-id=\"47f5113\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-041022f elementor-widget elementor-widget-html\" data-id=\"041022f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ao-faq-page\">\r\n\r\n<div class=\"ao-faq-container\">\r\n\r\n\r\n<!-- HEADER -->\r\n\r\n<div class=\"ao-faq-header\">\r\n\r\n<span class=\"ao-faq-label\">\r\nFrequently Asked Questions\r\n<\/span>\r\n\r\n<h1>\r\nQuestions about our consultations\r\n<\/h1>\r\n\r\n<p>\r\nFind answers about our consultation services, booking process and how Ajala Operations works with accommodation businesses.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- QUICK BOX -->\r\n\r\n<div class=\"ao-faq-highlight\">\r\n\r\n<h3>\r\nNeed help choosing a service?\r\n<\/h3>\r\n\r\n<p>\r\nIf you're unsure which consultation best matches your situation, contact us before booking and tell us a little about your business and the area you would like to review.\r\n<\/p>\r\n\r\n<a href=\"https:\/\/ajalaoperations.com\/index.php\/contact\/\">\r\nGet in touch \u2192\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- CATEGORY -->\r\n\r\n<div class=\"ao-faq-section\">\r\n\r\n\r\n<h2>\r\nAbout Our Services\r\n<\/h2>\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nWhat does Ajala Operations provide?\r\n<\/h3>\r\n\r\n<p>\r\nAjala Operations provides operations consulting services for guest houses, B&Bs and serviced accommodation businesses. We focus on everyday operational processes including booking procedures, guest communication, arrival processes, housekeeping workflows and daily procedures.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nWho are the consultations suitable for?\r\n<\/h3>\r\n\r\n<p>\r\nOur consultations are designed for accommodation businesses that want to review specific parts of their day-to-day operations and identify practical ways to improve their processes.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nDo you manage accommodation properties?\r\n<\/h3>\r\n\r\n<p>\r\nNo. Ajala Operations provides consultation and operational guidance only. We do not provide property management, cleaning services, guest hosting or day-to-day accommodation management.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nDo you provide business, legal or financial advice?\r\n<\/h3>\r\n\r\n<p>\r\nNo. Our consultations focus on operational processes and workflows. They are not a replacement for legal, accounting, financial or regulatory advice.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n<!-- SERVICES -->\r\n\r\n<div class=\"ao-faq-section\">\r\n\r\n\r\n<h2>\r\nChoosing A Consultation\r\n<\/h2>\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nWhich consultation should I choose?\r\n<\/h3>\r\n\r\n<p>\r\nEach service focuses on a different area of accommodation operations. For example, Booking & Reservations Review looks at booking processes, while Guest Communication Review focuses on guest messages and information flow.\r\n<\/p>\r\n\r\n<p>\r\nIf you are unsure, contact us and we can help you identify the most suitable option.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nCan I purchase more than one consultation?\r\n<\/h3>\r\n\r\n<p>\r\nYes. Some businesses choose to review several areas over time. Each consultation can be purchased separately depending on your current priorities.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nAre the consultation prices fixed?\r\n<\/h3>\r\n\r\n<p>\r\nThe prices shown on each service page are the current consultation prices for that service. Any additional requirements outside the listed service scope would be discussed separately before any further work is arranged.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n<!-- PROCESS -->\r\n\r\n<div class=\"ao-faq-section\">\r\n\r\n\r\n<h2>\r\nBooking & Consultation Process\r\n<\/h2>\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nHow does the consultation process work?\r\n<\/h3>\r\n\r\n<p>\r\nAfter purchasing a consultation, we will contact you using the details provided during checkout to arrange a suitable consultation time.\r\n<\/p>\r\n\r\n<p>\r\nDuring the session, we will discuss the selected operational area and review the processes relevant to your business.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nHow long does a consultation take?\r\n<\/h3>\r\n\r\n<p>\r\nThe consultation length depends on the service selected and the area being reviewed. Details of the service scope are provided on each individual service page.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nWhat information should I prepare before the consultation?\r\n<\/h3>\r\n\r\n<p>\r\nIt can be helpful to prepare information about your current process, common challenges, and any areas where you feel additional clarity would be useful.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nWill I receive anything after the consultation?\r\n<\/h3>\r\n\r\n<p>\r\nYes. Each consultation includes a written follow-up document summarising the main discussion points and practical recommendations.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\n<!-- DELIVERY -->\r\n\r\n<div class=\"ao-faq-section\">\r\n\r\n\r\n<h2>\r\nService Delivery\r\n<\/h2>\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nHow is the consultation delivered?\r\n<\/h3>\r\n\r\n<p>\r\nConsultations are normally delivered remotely through a scheduled one-to-one session unless another arrangement has been agreed in advance.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nWhen will I receive the written follow-up?\r\n<\/h3>\r\n\r\n<p>\r\nThe written follow-up is normally provided within 3\u20135 working days after the consultation, depending on the service purchased.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nCan I change my consultation appointment?\r\n<\/h3>\r\n\r\n<p>\r\nYes. If you need to reschedule, please contact us as early as possible. We will make reasonable efforts to arrange another suitable time.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\n<!-- PAYMENT -->\r\n\r\n<div class=\"ao-faq-section\">\r\n\r\n\r\n<h2>\r\nPayment & Cancellation\r\n<\/h2>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nHow do I pay for a consultation?\r\n<\/h3>\r\n\r\n<p>\r\nConsultations can be purchased through our website using the available payment methods at checkout.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nCan I cancel my consultation?\r\n<\/h3>\r\n\r\n<p>\r\nYes. Cancellations made at least 24 hours before the scheduled consultation are eligible for a full refund.\r\n<\/p>\r\n\r\n<p>\r\nCancellations within 24 hours are generally non-refundable as time has already been reserved for your booking.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"ao-faq-item\">\r\n\r\n<h3>\r\nHow long do refunds take?\r\n<\/h3>\r\n\r\n<p>\r\nApproved refunds are normally returned to the original payment method within 5\u201310 business days, depending on your payment provider.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\n<!-- CONTACT -->\r\n\r\n<div class=\"ao-faq-bottom\">\r\n\r\n\r\n<h2>\r\nStill have questions?\r\n<\/h2>\r\n\r\n<p>\r\nIf you cannot find the answer you are looking for, please contact Ajala Operations and we will be happy to help.\r\n<\/p>\r\n\r\n\r\n<a href=\"https:\/\/ajalaoperations.com\/index.php\/contact\/\">\r\nContact Us \u2192\r\n<\/a>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n\r\n\r\n<style>\r\n\r\n\/* MAIN *\/\r\n\r\n.ao-faq-page{\r\n\r\nbackground:#ffffff;\r\n\r\npadding:90px 20px;\r\n\r\nfont-family:Arial,Helvetica,sans-serif;\r\n\r\ncolor:#222;\r\n\r\n}\r\n\r\n\r\n.ao-faq-container{\r\n\r\nmax-width:1600px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n\r\n\r\n\/* HEADER *\/\r\n\r\n\r\n.ao-faq-header{\r\n\r\nmax-width:850px;\r\n\r\nmargin-bottom:50px;\r\n\r\n}\r\n\r\n\r\n.ao-faq-label{\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:2px;\r\n\r\ncolor:#4D0AA4;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n\r\n.ao-faq-header h1{\r\n\r\nfont-size:52px;\r\n\r\nline-height:1.1;\r\n\r\nletter-spacing:-1.5px;\r\n\r\nmargin:18px 0;\r\n\r\nfont-weight:600;\r\n\r\n}\r\n\r\n\r\n.ao-faq-header p{\r\n\r\nfont-size:17px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#666;\r\n\r\n}\r\n\r\n\r\n\r\n\r\n\/* HIGHLIGHT *\/\r\n\r\n\r\n.ao-faq-highlight{\r\n\r\nbackground:#fff;\r\n\r\nborder:1px solid #eee6fa;\r\n\r\nborder-left:4px solid #4D0AA4;\r\n\r\nborder-radius:18px;\r\n\r\npadding:30px;\r\n\r\nbox-shadow:0 10px 30px rgba(0,0,0,.05);\r\n\r\nmargin-bottom:60px;\r\n\r\n}\r\n\r\n\r\n.ao-faq-highlight h3{\r\n\r\nmargin-top:0;\r\n\r\nfont-size:22px;\r\n\r\n}\r\n\r\n\r\n.ao-faq-highlight p{\r\n\r\ncolor:#666;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n\r\n.ao-faq-highlight a{\r\n\r\ncolor:#4D0AA4;\r\n\r\nfont-weight:600;\r\n\r\ntext-decoration:none;\r\n\r\n}\r\n\r\n\r\n\r\n\r\n\r\n\/* SECTION *\/\r\n\r\n\r\n.ao-faq-section{\r\n\r\nborder-top:1px solid #ededed;\r\n\r\npadding:45px 0;\r\n\r\n}\r\n\r\n\r\n.ao-faq-section h2{\r\n\r\nfont-size:32px;\r\n\r\nmargin-bottom:30px;\r\n\r\nfont-weight:600;\r\n\r\n}\r\n\r\n\r\n\r\n\r\n\/* ITEM *\/\r\n\r\n\r\n.ao-faq-item{\r\n\r\npadding:25px 0;\r\n\r\nborder-bottom:1px solid #ededed;\r\n\r\n}\r\n\r\n\r\n.ao-faq-item:last-child{\r\n\r\nborder-bottom:none;\r\n\r\n}\r\n\r\n\r\n.ao-faq-item h3{\r\n\r\nfont-size:20px;\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-weight:600;\r\n\r\n}\r\n\r\n\r\n.ao-faq-item p{\r\n\r\ncolor:#666;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.85;\r\n\r\nmargin:8px 0;\r\n\r\n}\r\n\r\n\r\n\r\n\r\n\/* BOTTOM *\/\r\n\r\n\r\n.ao-faq-bottom{\r\n\r\nmargin-top:50px;\r\n\r\nbackground:#faf8ff;\r\n\r\nborder-radius:20px;\r\n\r\npadding:45px;\r\n\r\ntext-align:center;\r\n\r\n}\r\n\r\n\r\n.ao-faq-bottom h2{\r\n\r\nfont-size:34px;\r\n\r\nmargin-bottom:15px;\r\n\r\n}\r\n\r\n\r\n.ao-faq-bottom p{\r\n\r\ncolor:#666;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n\r\n.ao-faq-bottom a{\r\n\r\ndisplay:inline-block;\r\n\r\nmargin-top:20px;\r\n\r\npadding:14px 28px;\r\n\r\nbackground:#4D0AA4;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:10px;\r\n\r\ntext-decoration:none;\r\n\r\nfont-weight:600;\r\n\r\n}\r\n\r\n\r\n\r\n\r\n\/* MOBILE *\/\r\n\r\n\r\n@media(max-width:768px){\r\n\r\n\r\n.ao-faq-page{\r\n\r\npadding:60px 15px;\r\n\r\n}\r\n\r\n\r\n.ao-faq-header h1{\r\n\r\nfont-size:36px;\r\n\r\n}\r\n\r\n\r\n.ao-faq-section h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n\r\n.ao-faq-bottom{\r\n\r\npadding:30px 20px;\r\n\r\n}\r\n\r\n\r\n}\r\n\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Questions about our consultations Find answers about our consultation services, booking process and how Ajala Operations works with accommodation businesses. Need help choosing a service? If you&#8217;re unsure which consultation best matches your situation, contact us before booking and tell us a little about your business and the area you would like [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-145","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ajalaoperations.com\/index.php\/wp-json\/wp\/v2\/pages\/145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ajalaoperations.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ajalaoperations.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ajalaoperations.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ajalaoperations.com\/index.php\/wp-json\/wp\/v2\/comments?post=145"}],"version-history":[{"count":7,"href":"https:\/\/ajalaoperations.com\/index.php\/wp-json\/wp\/v2\/pages\/145\/revisions"}],"predecessor-version":[{"id":492,"href":"https:\/\/ajalaoperations.com\/index.php\/wp-json\/wp\/v2\/pages\/145\/revisions\/492"}],"wp:attachment":[{"href":"https:\/\/ajalaoperations.com\/index.php\/wp-json\/wp\/v2\/media?parent=145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}