{"id":107,"date":"2019-12-26T06:57:13","date_gmt":"2019-12-25T22:57:13","guid":{"rendered":"http:\/\/ajalaoperations.com\/index.php\/about\/"},"modified":"2026-08-24T18:18:30","modified_gmt":"2026-08-24T10:18:30","slug":"about","status":"publish","type":"page","link":"https:\/\/ajalaoperations.com\/index.php\/about\/","title":{"rendered":"About"},"content":{"rendered":"\t\t
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About Ajala Operations<\/h2>

Better organised<\/span>behind the scenes.<\/span><\/h3>

Running accommodation is rarely just about looking after guests.<\/p><\/div><\/div>\n <\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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There are bookings to keep track of, messages to answer, rooms to prepare and plenty of small decisions that have to be made between one arrival and the next.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Ajala Operations provides practical operations consulting for guest houses, B&Bs and serviced accommodation businesses, focusing on the everyday processes that keep things moving.<\/p> <\/div>\n <\/div>\n <\/div>\n

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24\/7 Hours Support<\/h4>\n
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Need to get in touch outside regular working hours? You can send us a message at any time and we'll make sure your enquiry is picked up and followed up as soon as possible.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Good hospitality depends on good routines.<\/h2>

Why Ajala Operations<\/p><\/div><\/div>\n <\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Why Ajala Operations<\/h6>

Good hospitality depends<\/span>on good routines.<\/span>tailored to you<\/span><\/h3><\/div>\n <\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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A business can have a welcoming property and great guests, but if the work behind the scenes is difficult to keep organised, it eventually shows.<\/p>

Sometimes the problem is obvious. A booking process has too many steps. Guest messages are handled differently depending on who’s working. Check-in information isn’t always easy to find. Housekeeping tasks are being managed from memory.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Other times, nothing seems particularly wrong \u2014 things simply take more time and effort than they should.<\/p>

That’s where a closer look can help.<\/p>

Ajala Operations focuses on those practical details and works through them with you, one process at a time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\r\n <\/span>\r\n What We Look At\r\n <\/div>\r\n\r\n

\r\n The everyday parts of accommodation operations.\r\n <\/h2>\r\n\r\n

\r\n Our consultations are centred around the processes that are\r\n used regularly, rather than broad business theory.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n\r\n

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\r\n Booking & Reservations\r\n <\/h3>\r\n\r\n

\r\n Looking at how enquiries are handled, information is\r\n recorded and bookings move from initial contact to\r\n confirmation.\r\n <\/p>\r\n\r\n <\/article>\r\n\r\n\r\n \r\n\r\n

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\r\n Guest Communication\r\n <\/h3>\r\n\r\n

\r\n Reviewing the messages and information guests receive\r\n before arrival, during their stay and after departure.\r\n <\/p>\r\n\r\n <\/article>\r\n\r\n\r\n \r\n\r\n

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\r\n Check-in & Arrival\r\n <\/h3>\r\n\r\n

\r\n Looking at the steps involved in preparing for a guest's\r\n arrival and making the handover straightforward.\r\n <\/p>\r\n\r\n <\/article>\r\n\r\n\r\n \r\n\r\n

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\r\n Housekeeping Workflows\r\n <\/h3>\r\n\r\n

\r\n Reviewing how room preparation, cleaning tasks and\r\n related information are organised between stays.\r\n <\/p>\r\n\r\n <\/article>\r\n\r\n\r\n \r\n\r\n

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\r\n Daily Procedures\r\n <\/h3>\r\n\r\n

\r\n Taking a closer look at recurring tasks and the way\r\n information moves between people.\r\n <\/p>\r\n\r\n <\/article>\r\n\r\n\r\n \r\n\r\n

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\r\n Guest Experience\r\n <\/h3>\r\n\r\n

\r\n Considering the guest journey as a whole and identifying\r\n areas where a small operational change could make things\r\n easier.\r\n <\/p>\r\n\r\n <\/article>\r\n\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n